Returns and Refunds Policy 

1. Returns: 

If you are not satisfied with your purchase, you may return it within 7 days of receiving your order. To initiate a return, please contact us at info@mosnafragrances.com with your order number and reason for return.

2. Return Eligibility: 

To be eligible for a return, the item must be unused, in its original packaging, and in the same  condition as when you received it. Returns that do not meet these criteria may not be accepted. 

3. Refunds: 

Upon receiving and inspecting your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to the customer bank account within 7 working days business days.

4. Return Shipping: 

Customers are responsible for return shipping costs unless the return is due to an error on our part  or a defective product. 

5. Damaged or Defective Items:

If you receive a damaged or defective item, please contact us within 2 days of receiving the product for further assistance.

Cancellation Policy 

1. Order Cancellation: 

You may cancel your order within 3 hours of placing it by contacting us at  info@mosnafragrances.com. Once an order has been processed and dispatched, it cannot be  cancelled. 

2. Refund for Cancelled Orders: 

If you cancel your order within the specified time frame, a refund will be issued to the original payment method within 7 business days.

3. Changes to Orders: 

We are unable to make changes to orders once they have been placed. Please double-check your  order before completing the purchase. 

4. Out-of-Stock Items: 

In the rare event that an item becomes out of stock after you have placed an order, we will notify  you promptly, and a refund or substitution will be offered.